Privacy Policy

Last updated: 4/3/2026

Privacy Policy

Last updated: April 3, 2026

NFCFind ("we," "us," or "our") operates the NFCFind mobile applications and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using NFCFind, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Service.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Full name, email address, phone number, and password when you create an account.
  • Profile Information: Profile photo, address, emergency contact, and business details (if applicable).
  • Item Information: Item names, descriptions, categories, serial numbers, estimated values, photos, and location data you associate with your items.
  • NFC Tag Data: Tag identifiers (UID, serial numbers), linked item associations, and tag passwords you set.
  • Communications: Messages you send through our finder contact system, support tickets, and any feedback you provide.
  • Payment Information: Billing details processed through our third-party payment provider (PayPal). We do not store your full payment card details.

1.2 Information Collected Automatically

  • Device Information: Device type, operating system, manufacturer, model, unique device identifiers, and app version.
  • Usage Data: Pages visited, features used, timestamps, and interaction patterns within the Service.
  • Location Data: GPS coordinates collected during NFC tag scans (with your permission) to help locate lost items.
  • Log Data: IP addresses, browser type, referring URLs, and access timestamps.
  • Push Notification Tokens: Device tokens for delivering push notifications (FCM tokens).

1.3 Information from NFC Tag Scans

When someone scans an NFC tag linked to your item:

  • The scanner's approximate GPS location (if their device permits).
  • Device and browser information of the scanner.
  • Any messages the scanner voluntarily sends to you through our system.

2. How We Use Your Information

We use the information we collect to:

  • Provide the Service: Create and manage your account, register NFC tags, track items, facilitate lending and ownership transfers, and manage organizations.
  • Lost & Found: Enable finders to contact item owners through our secure messaging system without exposing personal contact details directly.
  • Notifications: Send push notifications about lending requests, transfer requests, lost item alerts, scan activity, and account updates.
  • Location Services: Display last known locations of scanned items on maps to help recover lost belongings.
  • Customer Support: Respond to your support tickets and inquiries.
  • Security: Detect and prevent fraud, unauthorized access, and other security threats.
  • Improvements: Analyze usage patterns to improve the Service, fix bugs, and develop new features.
  • Communications: Send service-related emails including verification emails, password resets, and important account notices.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

3.1 With Finders (Limited Disclosure)

When someone scans your lost item's NFC tag, they may see:

  • Your name (if you choose to display it).
  • A masked version of your phone number and/or email (based on your privacy settings).
  • Item description and photos.
  • A secure contact form to message you - your actual contact details are not revealed.

3.2 Within Organizations

If you join an organization on NFCFind, organization administrators may see items and tags you share with the organization.

3.3 With Service Providers

We use third-party services that process data on our behalf:

  • Amazon Web Services (AWS): Cloud hosting and storage (S3 for images).
  • Firebase (Google): Push notifications and analytics.
  • PayPal: Payment processing for subscriptions.
  • Amazon SES: Transactional email delivery.

3.4 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect the rights, safety, or property of NFCFind, our users, or the public.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

4. Data Security

We implement industry-standard security measures to protect your information:

  • All data in transit is encrypted using TLS/HTTPS.
  • Passwords are hashed using bcrypt before storage.
  • NFC tag passwords are securely hashed and never stored in plain text.
  • Access tokens use JWT with short expiration periods and secure refresh token rotation.
  • API rate limiting to prevent abuse.
  • Soft deletion of data to prevent accidental permanent loss.

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Account Information

You can update your profile information, privacy settings, and notification preferences at any time through the app or website.

5.2 Privacy Controls

  • Contact Visibility: Choose whether to show your name, phone number, and email to finders.
  • Messaging: Enable or disable the ability for finders to send you messages.
  • Notification Preferences: Control which categories of push notifications and emails you receive (lending, transfers, lost & found, scans, system).

5.3 Location Data

You can deny or revoke location permissions through your device settings. This may limit certain features such as scan location tracking.

5.4 Push Notifications

You can disable push notifications through your device settings or within the app's notification preferences.

5.5 Data Deletion

You may request deletion of your account and associated data by contacting us at support@nfcfind.com. Upon deletion:

  • Your account will be deactivated.
  • Personal data will be removed or anonymized within 30 days.
  • Some data may be retained as required by law or for legitimate business purposes (e.g., transaction records).

5.6 Data Portability

You may request a copy of your personal data in a machine-readable format by contacting support@nfcfind.com.

6. Data Retention

  • Account Data: Retained as long as your account is active. Deleted within 30 days of account deletion request.
  • Scan Logs: Retained for up to 12 months for item tracking purposes.
  • Transaction Records: Retained as required by applicable tax and financial regulations.
  • Support Tickets: Retained for up to 24 months after resolution.
  • Deleted Items/Tags: Soft-deleted records are permanently purged after 90 days.

7. Children's Privacy

NFCFind is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us at support@nfcfind.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to such countries. We ensure appropriate safeguards are in place for international transfers.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy within the app and website.
  • Updating the "Last updated" date at the top of this page.
  • Sending a push notification or email for significant changes.

Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: support@nfcfind.com
  • Website: https://nfcfind.com
  • In-App: Settings → Support → Submit a Ticket